TQM improve management and profit

Total Quality Management (TQM) means the whole workforce has to be committed to quality improvements. The idea is to build quality into every department and not let quality get squeezed out.

With TQM, every employee has to try to satisfy customers- and everybody that they work for must be thought if as a customer, even fellow employees. So both external customers within the business, must receive a quality service.

Once the quality improve, they will be less cost because company don’t need to refund, and also even they use high quality, but it can keep some customers and they will come back to buy the product, it will increase sells, and so there will be more profit.